Introduction
At Refresh D Thai Spa ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Contact details (name, email, phone number, address)
- Demographic information (age, gender)
- Health information relevant to spa treatments
- Payment information (credit card details are processed securely and not stored)
- Service preferences and history
1.2 Automatically Collected Information
When you visit our website or spa:
- Device information (IP address, browser type)
- Usage data (pages visited, services viewed)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for various purposes:
| Purpose | Description |
|---|---|
| Service Provision | To provide and maintain our spa services |
| Appointments | To schedule, confirm, and manage your bookings |
| Communication | To contact you about appointments, offers, or updates |
| Health & Safety | To ensure treatments are appropriate for your health condition |
| Improvements | To improve our services and customer experience |
| Marketing | To send promotional materials (with your consent) |
| Legal Compliance | To comply with applicable laws and regulations |
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share information in the following limited circumstances:
3.1 Service Providers
We may employ third-party companies to facilitate our services (e.g., booking software, payment processors). These parties have access only to the information needed to perform their functions.
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure servers and networks
- Encryption of sensitive data
- Limited access to personal information
- Regular security assessments
While we strive to protect your information, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary:
- Booking information: 3 years from last visit
- Health information: 7 years for legal compliance
- Marketing preferences: Until you unsubscribe
After these periods, we will securely delete or anonymize your data.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Correction
You may request access to or correction of your personal information we hold.
6.2 Deletion
You may request deletion of your personal information, subject to legal requirements.
6.3 Marketing Preferences
You may opt-out of marketing communications at any time by using the unsubscribe link or contacting us.
6.4 Complaints
You have the right to lodge a complaint with the relevant data protection authority.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
8. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.
9. Changes to This Policy
We may update our Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "last updated" date.
10. Contact Us
For questions about this Privacy Policy or your personal information:
- Email: privacy@refreshdthaispa.com
- Phone: +91 9876543210
- Address: #123, Main Road, Marathahalli, Bengaluru, Karnataka 560037